Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiryĮducate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needsĬomplete and record enquiry data accurately, to incorporate full case ManagementĪssist customers on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.ĩ0% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back –Up Care businessĬurrently home based following COVID-19, However, you may be required to possibly return to an office based environment The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls. IT Equipment Provided - Start Dates during April and May 2023 Model: Hybrid - 2 days in the Manchester Office 3 days from home Hours: Full Time - Between 7am-7pm Monday to Fridayĭuration: up to September 2023 (possibility of permanent for right candidates) They can make back-up care reservations via our online platform, arrange back-up care over the phone through our 24-hour call center, or request care via our mobile app.Salary: £22k plus quarterly bonus opportunity Plus, it’s easy for employees to access their benefits. Company-sponsored child care and elder care employee benefits offer solutions for employees in all life stages. With over 30 years of experience, we’re committed to providing reliable support to our clients and their employees whenever they need it.īright Horizons offers nationwide back-up care coverage - both center-based and in-home. Thousands of organizations depend on us for back-up child care benefits and employer elder care benefits. That’s what we stand for at Bright Horizons. Provide Employer Back-Up Care with Help From Bright HorizonsĮmployer back-up care needs to be dependable, and back-up child care centers need to be reliable in order to be effective. Plus, with reliable employer-provided care on stand-by, employees will have peace of mind, even when child and elder care emergencies arise.īack-up child care benefits and back-up elder care benefits can help employees find a balance between their work and their personal life and reach their professional goals, knowing they have access to support for their families. These benefits, along with employer back-up care, will help retain top talent, boost productivity, and avoid the losses that accompany employee absenteeism. Organizations that offer back-up child care benefits and employer elder care benefits will attract the best employees those that don’t offer these benefits won’t make the list. They want to thrive at work while making sure their loved ones are cared for at all times. Today, employees are looking for family support benefits. Benefits of Employer Back-Up Care for Employers and EmployeesĮmployees facing child care challenges without an adequate employer-sponsored child care center will likely have trouble concentrating and immersing themselves in their work, thereby hampering productivity.
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